Thank you for choosing our store! We are committed to providing reliable shipping services to enhance your shopping experience. Below is detailed information about our logistics and shipping process:
Total Delivery Time = Order Processing Time + Shipping Time
All packages are shipped from China, with specific timeframes detailed as follows:
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Order Processing Time: 4-6 business days
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Shipping Time: 8-10 business days
We will process your order as soon as we receive it. However, the above timeframes may be affected by customs clearance procedures and the efficiency of local postal services. We appreciate your understanding if delivery delays occur due to unforeseen circumstances (e.g., force majeure, peak-season logistics congestion).
Currently, express shipping is not available. As our customer base and demand grow, we plan to introduce express shipping options in the future. Please note that express shipping fees will be higher than standard shipping fees. Thank you for your understanding.
Our store offers free standard shipping for all orders, with no additional shipping costs.
We exclusively partner with YunExpress, a professional international logistics provider. Leveraging its well-established global transportation network, we ensure your packages are delivered safely and efficiently.
Once your order is shipped, we will send you a unique package tracking number via email. You can track the real-time logistics status of your package through the following two methods:
- Log in to our official website and use the "Order Tracking" tool to check;
- Visit YunExpress’s official website and enter the tracking number for direct inquiry.
For international shipments, packages may be subject to customs duties, import taxes, or other relevant fees imposed by the destination country/region. We will fully cover all such fees, and you do not need to pay any additional costs.
If you wish to learn in advance about the specific fee rules of the customs in your destination, we recommend contacting the local customs authority directly for more accurate information.
Due to differences in customs policies and laws across countries/regions, some products may be subject to shipping restrictions (e.g., quantity limits) or prohibitions (e.g., prohibited items) for international transportation.
If your order contains such restricted items, we will contact you promptly during the order processing stage to discuss alternative solutions (e.g., product replacement) or arrange a full refund for you, so as to protect your rights and interests.
- Please ensure the shipping address you provide is accurate and complete (including detailed street name, house number, postal code, and valid contact phone number). This helps avoid delivery delays, package returns, or loss caused by incomplete or incorrect address information.
- During peak seasons (e.g., Christmas, Black Friday, Double 11), the surge in order volume may extend delivery time. We recommend planning your shopping in advance and placing orders outside peak periods.
- If you do not receive your package within the estimated timeframe (Order Processing Time + Shipping Time), please prepare your order number and contact our customer service team. We will immediately assist in tracking the package’s location and resolve any issues for you.
Thank you for your patience and understanding! We will continue to optimize our logistics services to provide you with a better shopping experience.