Contact Us

Thank you for choosing our store! We value your feedback, questions, and concerns. Our customer service team is here to assist you with any inquiries related to your orders, products, or shopping experience. Please find the most convenient way to reach us below:
Email Support
For general inquiries, order tracking, product questions, or returns, please send an email to:

service.heypouch@outlook.com

We typically respond to all emails within 24-48 hours. To help us assist you faster, please include your order number (if applicable) and a detailed description of your issue in your message.

Working Hours
Our customer service team operates during the following hours (China Standard Time, CST):
Monday to Friday: 9:00 AM – 6:00 PM
We are closed on weekends and major Chinese holidays. Emails sent during off-hours will be processed on the next business day.

You can also add our WhatsApp account to get in touch with us.
WhatsApp:+86 17308800714
We strive to provide timely and helpful support to ensure you have the best shopping experience. Thank you for your patience and understanding!

01.Backstitch:A fundamental stitch for creating solid, continuous lines, often used for outlines and lettering.

02.Outline Stitch:Similar to stem stitch, used for smooth, rounded outlines of shapes and designs.

03.Split Stitch:Creates a textured line by "splitting" the previous stitch with the needle. Common in decorative outlines.

04.French Knot:A classic technique where thread is wrapped around the needle to form small, raised knots. Perfect for details like eyes or flower centers.

05.Lazy Daisy Stitch:A looped stitch that forms petal or daisy-like shapes. Ideal for floral patterns.

06.Chain Stitch:A series of looped stitches forming a chain-like pattern. Used for outlines and decorative lines.

07.Beaded Stitch:A general term for adding beads to embroidery for texture and shine.

08.Satin Stitch:Uses smooth, flat stitches to fill areas with a solid, glossy finish. Great for petals and leaves.

09.Long and Short Stitch:A shading technique blending stitches of varying lengths to create gradient effects.

10.Couching Stitch:A method where decorative threads (e.g., gold wire) are laid on the surface and stitched down at intervals.

11.Leaf Stitch:A stitch shaped like a leaf, often used for foliage in botanical designs.

12.Fly Stitch:A V-shaped stitch resembling a bird in flight. Used for leaves, feathers, or decorative accents.

13.Feather Stitch:A decorative, branching stitch that mimics feathers or foliage. Popular in folk embroidery.

14.Bullion Knot:Involves wrapping thread multiple times around the needle to create a coiled, 3D knot.

15.Laid Work:Long threads are "laid" across the fabric and secured with tiny stitches. Creates smooth, large filled areas.

16.Ring Stitch:Forms small, circular shapes for details like rings or tiny flowers.

17.Switching from Outline to Satin Stitch (and back)