Contact Us
Thank you for choosing our store! We value your feedback, questions, and concerns. Our customer service team is here to assist you with any inquiries related to your orders, products, or shopping experience. Please find the most convenient way to reach us below:
Email Support
For general inquiries, order tracking, product questions, or returns, please send an email to:
service.heypouch@outlook.com
We typically respond to all emails within 24-48 hours. To help us assist you faster, please include your order number (if applicable) and a detailed description of your issue in your message.
Working Hours
Our customer service team operates during the following hours (China Standard Time, CST):
Monday to Friday: 9:00 AM – 6:00 PM
We are closed on weekends and major Chinese holidays. Emails sent during off-hours will be processed on the next business day.
You can also add our WhatsApp account to get in touch with us.
WhatsApp:+86 17308800714
We strive to provide timely and helpful support to ensure you have the best shopping experience. Thank you for your patience and understanding!
02.Outline Stitch:Similar to stem stitch, used for smooth, rounded outlines of shapes and designs.
07.Beaded Stitch:A general term for adding beads to embroidery for texture and shine.
11.Leaf Stitch:A stitch shaped like a leaf, often used for foliage in botanical designs.
16.Ring Stitch:Forms small, circular shapes for details like rings or tiny flowers.